1. Placing the US Customers' Orders with Sellvia

    1. Processing an order in your Sellvia account

    2. Placing orders in bulk in your Sellvia account

    3. From Paid to Delivered - Order fulfillment statuses

    4. 'Product not Found' issue

  2. Processing Orders of Non-US Customers

    1. I do not see the 'Place Order Automatically' button

Placing the US Customers' Orders with Sellvia

As Sellvia provides fast shipping within the USA, the orders of the US customers can be ordered from Sellvia.

When someone places an order for a Sellvia product in your store, it appears in AliDropship → Orders:

Inside each order, there is the Order from Sellvia button. Click it to see the product list and order details:

The 'Product found' status for each item of the order indicates that we found the corresponding product in the Sellvia warehouse. Check the order details and place the order:

You will be redirected to your Sellvia account → 'Orders' → 'Order #' where you can now see your order:

Processing an order in your Sellvia account

When you click 'Order from Sellvia' button, the order will be created as 'Pending' as it is not yet paid. It will also receive its unique Sellvia order number #SORD- that can be used to identify the order in addition to the order number that it received in your store that starts with the first three letters of your domain name.

The order is created, but to send it to the Sellvia warehouse you should click the 'Checkout' button to complete the order.

That will redirect you to the checkout page where you can pay for the products and shipping:

If your payment is a success, you will see a thank you page and in the 'Orders' the payment status of your order in your Sellvia account will change to 'Paid' and you will see the payment invoice number #SELS- added to it.

If you clicked 'Checkout' but for some reason have not completed the payment, the status of the order will stay 'Pending' and you can complete it any time in 'Payments' by clicking the card icon which will send you to the checkout

or by clicking the card icon next to the payment number in the 'Orders' in your Sellvia account.

Placing orders in bulk in your Sellvia account

If you would like to place several orders with Sellvia in one go, send the orders to Sellvia account from your Wordpress as described above then open 'Orders', tick those orders that you are going to place and click 'Checkout' at the top of the page.

The status of the orders will change into 'Paid' once the payment is complete.

From Paid to Delivered - Order fulfillment statuses

The order will pass through several fulfillment steps after you sent it to Sellvia and the Payment status changed into Paid. At first the Fulfillment status of the order is 'Not processed', it will change into 'Placed' once Sellvia receives the order (it make take some time after the payment is complete). then 'Processed' once the warehouse managers start handling the order and 'Shipped' once the order is passed to the shipping company. When the order is shipped, its tracking id or ids will be added to the order. As soon as the shipping company delivers the order the status of the order will change for the last time into 'Delivered'.

You can find the list of orders in your Sellvia account and their statuses in the 'Orders'

'Product not Found' issue

If Sellvia could not find the corresponding product in the warehouse right away, you will be offered to find the product manually:

Type in the product name in the search field and look for the corresponding product in the search results. If you found it, click the Add button:

The corresponding product will appear under 'Sellvia Products' and the red indicator under 'Your Order' will turn green:

Now you can go back to the product list and complete the order.

If you cannot find the corresponding product using the manual search, please get in touch with our support team.

Processing Orders of non-US customers

Though Sellvia targets the US market, some Sellvia products can be ordered from AliExpress.

If the ordered product is connected to the AliExpress supplier, you will see the 'Place order automatically' button under the 'Order from Sellvia' button. (Please note that you should also have the AliDropship Chrome extension installed in your browser and authorize your site at it.) Click 'Place order automatically' to proceed with processing your order.

The plugin will visit AliExpress and fulfill the order for you automatically: select necessary product variation, add items to your shopping cart and fill your customer’s shipping details on the checkout page.

Click 'Place Order' to proceed. The supplier will send the product to your customer's address.

I do not see the 'Place Order Automatically' button

If you do not see the 'Place Order Autiomatically' button while your site is authorized at AliDropship Google Chrome extension, it means this product can only be sent within the USA.

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