Contents:

  1. Order Statuses in your Sellvia account

  2. Notifications That Your Customers Receive

When the order is placed, you can see it in your Sellvia AccountOrders.

Order Statuses in Your Sellvia account

The statuses of orders in your Sellvia account can be:

  • Awaiting shipment

  • Shipped

'Awaiting shipment' status means that the warehouse has received your order and the team is processing it. The order is usually processed on the next business day (i.e. if your order was placed on a Friday evening, it will be processed on Monday).

'Shipped' status appears when your order is shipped and got a tracking ID. Tracking IDs appear in your Sellvia AccountOrders. You can check whether the package was delivered by checking the tracking ids on USPS. The shipping within the USA is 1-3 business days.

Note: The change of the status in your Sellvia account does not change the status of the order on your WordPress site.

Notifications your customer receives

When your customer places an order on your site, they receive a 'Thank You for Your Purchase' notification from your WordPress site.

After that, you place the customer's order with Sellvia. When you pay for the order, you receive a receipt from Sellvia. Please note that your customer does not get any notifications at that moment.

Finally, when the order is processed and shipped, your customer receives an automated notification from a shipping company (ShippingEasy) that contains their tracking ID.

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