How to contact Amazon Support?

Amazon Support contact form.

What is the difference between Individual and Professional selling plans?

In the professional selling plan, you pay a monthly subscription fee $39.99.

With individual seller account you will not have to pay a monthly subscription fee but you will have to pay an additional $0.99 per-item fee when an item sells.

The benefits of the professional selling plan are that you don't pay a per-item fee when an item sells and have access to additional Amazon selling features and functionality.

You can always upgrade or downgrade your selling plan.

To learn more about the differences between Individual and Professional selling plans, please check the Selling Plan comparison here.

Why is my credit card not verified?

Amazon verifies your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

  • The card expiration date should be at least 6 months from when you add the card.

  • The card holder’s name you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).

  • The card should not be a prepaid, virtual, or gift card.

  • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.

  • The card should have adequate credit limit to pay for the charge.

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance. If you have tried at least two different credit cards that meet the requirements above and all of them were denied, reach out to Amazon support for assistance.

Do I need to register as an Individual or as a Business?

If you have a registered business we recommend that you register as a business. In case you do not have a registered business you can register as an individual.

What Return Address should I use?

You need to use the address of Sellvia warehouse: 14460 Myford Rd, Irvine, CA 92606.

To change the return address, go to Settings - Return Settings

Select Manage Return Addresses and click Manage your return address.

Then edit and set: 14460 Myford Rd, Irvine, CA 92606.

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