To avoid a negative customer experience, actively monitor the refund to ensure that it is issued to the buyer in a timely manner.

To process a return request, go to Manage Returns page, where you can review, authorize, or decline requests. You can also access the Manage Returns page by clicking the Orders drop-down menu in Seller Central.

In case your buyer asks for a refund and wants to return a product, you need to contact support@sellvia.com and provide the order details.

Sellvia support team will send you a shipping label for a return that you need to send your buyer.

Once your buyer sends the product to Sellvia warehouse address and provides the tracking code, we refund your purchase and you issue a refund on Amazon.

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