To avoid a negative customer experience, actively monitor the refund to ensure that it is issued to the buyer in a timely manner.
To process a return request, go to Manage Returns page, where you can review, authorize, or decline requests. You can also access the Manage Returns page by clicking the Orders drop-down menu in Seller Central.
In case your buyer asks for a refund and wants to return a product, you need to contact firstname.lastname@example.org and provide the order details.
Sellvia support team will send you a shipping label for a return that you need to send your buyer.
Once your buyer sends the product to Sellvia warehouse address and provides the tracking code, we refund your purchase and you issue a refund on Amazon.